Terms & Conditions

IZAAK AZANEI DMCC is a Dubai registered company.  These are the Terms and Conditions which apply to your purchase of clothing, accessories and any other goods ("goods") from the IZAAK AZANEI website at www.izaakazanei.com (the "website"). These Terms and Conditions form a legally binding contract between us and you. Your acceptance of the Terms and Conditions is given when you purchase any goods from us. You should read these Terms and Conditions carefully before buying anything from this website. IZAAK AZANEI Terms and Conditions are governed by UAE Law. This means that a Contract for the purchase of products from our website and any dispute or claim arising out of or in connection with it will be governed by UAE Law.

GENERAL

When we receive your order you will receive a confirmatory e-mail which will confirm that we are able to send you the goods you have ordered. We have aimed to ensure that the colours of our products appearing on our website are as near as possible to the colour of the product. However, the actual colours you see will depend on your computer equipment, and accordingly, we are unable to guarantee the precise colour of the product on delivery. Furthermore, each individual fur is unique and so the thickness may vary across pieces. The manner in which it takes to colour (for our dyed pieces) is unique, and although it will be similar across pieces, all shades will not be identical. 

SHIPPING & DELIVERY

We will aim to dispatch the goods ordered by you as soon as possible after your order has been accepted by us to the postal address you have provided in your order. In some cases, the item you have ordered may be available in a different warehouse and this could lead to a small delay in the delivery in your item. If this happens, we will inform you by email.

Please note that if your order has been shipped you will no longer be able to cancel the order, and will have to follow our returns policy. 

Weight of delivery is recorded prior to shipment. Weight of shipment can be verified against weight of underlying contents of each delivery. Weight of each delivery is recorded to serve as proof of contents of each underlying package. Weights of each item can be found on our company website. The weight of the delivery box with one IZAAK AZANEI item is approximately 0.3-0.5kg. If two items are ordered at one time, they will be packaged together making the box weight approximately 0.75-1.5kg. When more than one item is ordered at a time, the items will all be shipped together in the same delivery box. Once we have dispatched the box, the corresponding weight of the parcel can be verified by the customer. Changes to the contents after dispatch are not liable by us provided that we can give the customer proof of the weight on dispatch. Please note that we do have CCTV footage in our international packing station, which can act as proof if a dispute were to arise. 

All orders placed within the UK will be charged a flat rate of £7.99. Estimated delivery time is 2-5 working days once your item has been dispatched. You will be notified via email when your order is dispatched.

Items are either dispatched on the same working day or the next working day depending on the time of order and availbility of the product in the warehouse. If an order is placed on Friday, it will be processed on the following Monday. 

International Shipping

Estimated delivery time is 7-10 working days once your item has been dispatched. In some instances, items of fur may not lawfully be imported into the destination country. The customer must ensure the product can lawfully be imported into the destination country. Deliveries outside of the UK may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid and all import taxes, duties and customs fees as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery. Please note that we have no control over these charges and cannot predict their amount. All shipments outside of the UK should arrive within their specified timescale stated  should there be no customs delays. Please note that the timescales stated are after dispatch of the items.

In certain circumstances where orders cannot be fulfilled from our UK Distribution office, the order will be processed and dispatched from our overseas Distribution office in Dubai, UAE. In this case, the client may be subject to pay import taxes.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside our control. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

REFUND POLICY

IZAAK AZANEI is dedicated to offering the highest levels of quality and service. If you are not satisfied with your purchase, returns are accepted on all our products if sent back to us within fourteen (14) days of your receipt of the ordered merchandise. Please note that we do not provide any returns paperwork in the delivery box. To make a return, please email us at info@izaakazanei.com and indicate clearly the reason of your return. Please include as many details as possible.

Item(s) purchased online can be returned via post.

Item(s) must be returned in their original, unused condition, with all tags. IZAAK AZANEI will not accept returns for any items that have been worn and /or tags removed.

When sending the item(s) back to us from outside the UK, the customer must remember to classify the item(s) as a 'Return' . The item(s) must not be classified as merchandise otherwise it will be sent back to the customer. 

We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Please note that refunds received outside of this time frame will not be accepted. By purchasing from IZAAK AZANEI DMCC. you accept these terms and conditions.

All returns can be sent to either of the following distribution centers, depending on where you are located:

IZAAK AZANEI, 35 Century Court, Grove End Road, St John´s Wood, London, United Kingdom, NW8 9LD

IZAAK AZANEI DMCC, Level 34, Cluster X2, Jumeirah Lake Towers, Dubai, United Arab Emirates

Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs, unless the item has arrived damaged or incorrect. If you request a refund, you will be refunded for the price of the item purchased but not the cost of shipping.

Exchanges: If you require a different item, you will need to place a new order online and return the original item for a refund.

International returns: All items must be returned within fourteen (14) days of receipt. You will be responsible for arranging to have the item(s) returns to us, and for any costs incurred.  If your parcel is stopped in UK customs and a charge is levied, we will refuse payment and the package will be returned to you. IZAAK AZANEI is not liable to pay customs duty for returned goods under any circumstances.

Your order will be refunded the day it arrives back to our headquarters. Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to enter your account. This time frame is dictated by your bank or card issuer and is outside our control. Your refund will be refunded back onto the original debit or credit card you used to make the purchase.

We strongly recommend when returning items to us you use recorded or special delivery that insures you for the value of the goods as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

For any further information on returns, please contact us at info@izaakazanei.com

PRIVACY POLICY

This privacy statement discloses the privacy practices for www.izaakazanei.com wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is IZAAK AZANEI, and IZAAK AZANEI DMCC will never rent or sell your personal information to any third party.

The data collected on this site includes your contact details and demographic information. While your credit card information is collected at the time of purchase, only the last four digits are stored on the IZAAK AZANEI DMCC server.

The information you provide to IZAAK AZANEI DMCC will only be used to process your order and to add your name (mailing address and email address) to our mailing list so that you will receive future mails by post or by email.